Dinner rush. The phone won't stop.
Every order, taken and printed.
Emons is a busy Indian takeaway in Southampton, serving since 1993. At peak time the kitchen is flat out and the phone rings off the hook. We built them Raju, a voice agent that takes the whole order, prints it straight to the kitchen, and texts a payment link. All on one call.
At seven o'clock, every ringing phone is a missed order.
Friday night, the kitchen is slammed and the phone does not stop. Someone has to put down what they are doing, take the order over the noise, get the address right, work out the total, and take payment. Every call pulls a person off the pass.
Miss the call and the order goes to the takeaway down the road. Rush it and you get the wrong curry, the wrong postcode, or a customer who never paid. At the busiest hour of the week, the phone is the weak point.
Calls come thick and fast right when the kitchen is busiest.
Orders taken in a rush get mistakes, wrong items or wrong address.
A missed call is an order that just went somewhere else.
Takes the order like he has worked there for years.
Raju knows the whole menu, talks like one of the team, and handles the order from hello to printed ticket.
Takes the whole order by voice
The full menu, item by item, with the price on each one. He upsells a naan or a side, just like the team would.
Sorts collection or delivery
Checks the postcode, the delivery area, the fee and the minimum order, and gives a realistic time.
Prints it straight to the kitchen
The finished order lands on the kitchen's own ticket printer. Nobody writes it down, nobody retypes it.
Texts a payment link
For card orders, he sends a secure link by text during the call, waits while they pay, and confirms before the kitchen starts.
Reads it back, and says he may record
He confirms the whole order and the total before anything is sent, and states the call may be recorded up front.
Ordered by voice. Printed and paid.
The whole pipeline, working.
Built and proven end to end in testing, taking the order, printing the ticket, and sending the payment link.
The whole order, taken by voice, read back, printed to the kitchen, and paid by a text message. One call, and the ticket is on the pass.
Emons Indian Takeaway
Ordering agent, built with VoiceDart
From ringing phone to kitchen ticket.
The phone is answered
Raju picks up straight away, even mid rush, and starts taking the order.
The order is built
Item by item off the menu, collection or delivery sorted, total read back.
Payment is handled
Cash on collection, or a card link by text that he confirms is paid.
The ticket prints
The order lands on the kitchen printer with a time, and the kitchen gets cooking.
What takeaways ask about ordering by voice.
What does the agent actually do? +
How does the order reach the kitchen? +
How do card payments work? +
Is this one live yet? +
Does it know the whole menu? +
How much does something like this cost? +
Let the phone take the order. You run the kitchen.
If your busiest hour is also when the phone gets missed, an agent that takes the order and prints it to the kitchen changes the night. Let's talk.